| MAIN CONFERENCE - DAY ONE (17 JAN 08) |
| SESSIONS | SLIDES FOR DOWNLOAD | SLIDES FOR DOWNLOAD |
| Keynote Address | Healthcare: A Changing Social Contract
Mdm Halimah Yacob (Singapore)
| Not available |
| Plenary 1 | Building Brand and Trust - Enhancing Reputation through Quality in Healthcare
Prof Tan Ser Kiat (Singapore)
| Click Here |
| Symposium 1: | Patient Safety I |
| | Patient Safety: Lessons from the Aviation Industry
Dr Robin Low (Singapore)
| Click Here |
Use of Medical Informatics to Enhance Patient Care and Safety
Dr Lui Siu-Fai (Hong Kong)
| To be uploaded |
Competencies Related to Patient Well-being
Dr Elizabeth Chong (Brunei)
| Click Here |
Accelerating Patient Safety Movements in Singapore
- A Systems Approach
Mr Peter Lee (Singapore)
| To be uploaded |
| Symposium 2: | Innovations in Quality |
| | Innovation - Aim First then Shoot!
Dr Hwang Chi Hong (Singapore)
| Click Here |
Innovation in the Redesign of Care Delivery in SingHealth Polyclinics - A Nursing Perspective
Ms Jasmine Heng (Singapore)
| Not available |
Innovations in Rehabiltation
Dr Celia Tan (Singapore)
| Not available |
Scope of Innovations in Quality
Assoc Prof Goh Lee Gan (Singapore)
| Click Here |
| Symposium 3: | Certification & Accreditation |
| | Teaching Hospital Accreditation in Taiwan
Dr Cathy HY Wung (Taiwan)
| Click Here |
The Challenge for Accreditation in a Rapidly Changing Health Care Environment: The JCI Model
Dr David Jaimovich (United States)
| Click Here |
Uplifting Patient Safety Through Enhancing Accountabilities
Dr Kadar Marikar (Malaysia)
| Click Here |
Lunch Symposium 1
(Sponsored by Pfizer Pte Ltd)
| Smoking Cessation in the 21st Century: What Everyone Should Know
Prof Andrew Pipe (Canada)
| Click Here |
| Plenary 2 | Quality First: Better Health Care for All Malaysians
Tan Sri Datuk Dr Haji Mohd Ismail B Merican (Malaysia)
| Click Here |
| Symposium 4: | Service Quality - Insight and Best Practices | |
| | "Building Service Quality from the Outside-In" - Customer Experience Management the OCBC Way
Mr Mark N Grieves (Singapore)
| Click Here |
Communications and Disputes Management: How to break bad news and say "You're sorry"
Mr Lek Siang Pheng (Singapore)
| Not Available |
| Symposium 5: | Infection Control: Hand Hygiene | |
| | Implementing a Nation-wide Hand Hygiene Programme
Prof Seto Wing Hong (Hong Kong)
| Click Here |
The Value of a Campaign
Dr Ling Moi Lin (Singapore)
| Not Available |
Improving Hand Hygiene in ICU : Impact on Heathcare-Associated Infections
Dr Ramliza Ramli (Malaysia)
| Not Available |
| Symposium 6: | Clinical Governance | |
| | Clinical Governance in Healthcare : Why Everyone should be on Board
Prof Fock Kwong Ming (Singapore)
| Click Here |
Clinical Governance - The National Healthcare Group (NHG) Framework
A/Prof Thomas Chee (Singapore)
| Not Available |
Clinical Governance - The Thai Experience
Prof Apichati Sivayathorn (Thailand)
| To be uploaded |
